Sample Sidebar Module

This is a sample module published to the sidebar_top position, using the -sidebar module class suffix. There is also a sidebar_bottom position below the menu.

Sample Sidebar Module

This is a sample module published to the sidebar_bottom position, using the -sidebar module class suffix. There is also a sidebar_top position below the search.

Volvo Trucks North America continues to provide customers with exceptional uptime support amid the current COVID-19 situation. As always, Volvo Action Service (VAS) is enabling customers to connect with highly trained uptime experts for 24/7 assistance to quickly manage service, connectivity solutions, schedule repairs and tackle any other issues they experience amid the pandemic to ensure maximized uptime. 

 “With COVID-19, it’s more important than ever for trucks to remain on the road, delivering much-needed goods and supplies,” said Conal Deedy, Director of Customer Productivity Solutions, Volvo Trucks North America. “During this time, we are committed to offering the same all-day and all-night uptime support for our customers despite modified working conditions. Our Volvo Action Service team is made up of real people, all employees of Volvo Trucks, who offer fast solutions for customers so they can focus on delivering food, medicine and other essential materials needed right now, safely and efficiently.”

VAS employees at Volvo Trucks’ Uptime Center in Greensboro, NC, actively prepared for possible work-from-home scenarios well in advance of the COVID-19 crisis, enabling an extremely smooth and fast transition of its skilled employees working remotely without any disruptions to customers and dealers. And since the transition happened so seamlessly, the teams were able to adjust to the new working scenario quickly, keeping the implementation of continuous improvement projects and initiatives going, even under these rapidly evolving circumstances.

Through these initiatives and process changes, Volvo Action Service will continue to decrease on-hold times and increase the overall service level for customers.

Additionally, remote services are especially important now amidst the COVID-19 social distancing mandates. Volvo Trucks’ over-the-air services and Remote Programming capabilities increase uptime as updates can be done in a matter of minutes without having to visit a dealership. Remote Diagnostics, which is standard in every Volvo truck, also helps avoid unexpected downtime by monitoring Volvo engines, I-Shift transmissions and after-treatment systems.

“Over the past few weeks, we have been able to deliver the same best-in-class customer service to our customers and dealers via the Volvo Action Service team, quickly resolving issues and offering support, all while abiding by the restrictions set forth due to the COVID-19 situation. The dedication of the Uptime team to supporting customers during this difficult time is inspiring,” said Deedy.

Volvo Action Service is included at no extra charge for two years with the purchase of every Volvo truck.

Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of dealers with 2,100 service points in more than 130 countries. Volvo trucks are assembled in 14 countries across the globe. In 2019, approximately 131,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Volvo Trucks’s work is based on the core values of quality, safety and environmental care. For further information, please contact Jennifer Edwards, Volvo Trucks, phone 336-392-9396 or email jennifer.edwards@volvo.com.

Current News

A Critique of MTO’s Response to SPR’s 2018 Truck Parking Study

By Ted Harvey, SPR Associates Inc.

Background
In May 2018, SPR Associates of Toronto submitted a report to The Ontario Ministry of Transportation (MTO) on long-haul truck parking and rest areas along Southern Ontario Highways. This $280,000 Study involved a major review of truck parking in Southern Ontario and was led by Dr. Ted Harvey of SPR, with a U.S. and Canadian advisory panel of engineers and transportation and safety specialists. This state-of-the-art project was the most thorough study of this issue ever conducted in Canada, or perhaps anywhere, with engineering simulations based on over 450,000 truck trips on 25 highway segments, and online surveys of over 2,300 Canadian and U.S. truck drivers. Several hundred trucking companies were also surveyed. The goal of the Study was to assess the extent to which there is a shortage of truck parking and rest areas in Ontario and to make recommendations to address this issue.


The Study focused mainly on the highway 401 corridor from Detroit-Windsor to the Québec border, but with attention also to other 400 highways and rural areas. The 400 corridor, used by some 40,000 trucks per day, is a vital part of the supply chain for the Greater Toronto Area as well as the rest of Ontario. The surveys yielded detailed estimates of the need for parking on 25 Ontario highway segments and for over 70 existing truck stops. Drivers provided over 60,000 ratings of the difficulty of finding parking at all these locations. We also examined the history of implementation of Hours of Service (HOS) and Electronic Logging Device (ELD) regulations which limit driving hours to ensure rest. HOS drives the parking shortage and has been neglected by MTO for the past 15 years. On January 7, 2021, MTO issued a press release describing their proposed remedies to the parking shortage. 

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