Sample Sidebar Module

This is a sample module published to the sidebar_top position, using the -sidebar module class suffix. There is also a sidebar_bottom position below the menu.

Sample Sidebar Module

This is a sample module published to the sidebar_bottom position, using the -sidebar module class suffix. There is also a sidebar_top position below the search.

Working From Home, Still Here for our Clients

Details
Category: Issue 2

In March, the Staebler office routines changed: insurance was deemed an essential service, we closed the office to the public, and transitioned staff to utilize our remote working capabilities – all in an effort to promote physical distancing; all the while, we empowered our brokers to keep providing excellent service to all our clients.

We didn’t miss a day. It was paramount for us to remain virtually open and available as our clients were relying on us to help them navigate concerns around how the pandemic could affect their insurance. Impacts to our commercial clients ranged from temporarily closing their business to pivoting their operations to produce PPE. We were there to answer questions, provide reassurance and, when necessary, work through a claim for them.

Our personal lines clients benefited from our advocacy as well. We worked closely with our insurance partners and helped with payment flexibility, reducing premiums with suggesting policy updates or changes, and delivered good news when rebates were announced.

It has not been an easy time; however, we embraced the fact that we were deemed an essential service and our team proudly provided more for our clients in a time of uncertainty.

Thanks to our remote work capabilities, we had seamless access to the systems and software needed to continue operations. We moved our team meetings online and conducted video and audio chats to stay in touch. Training sessions were also moved online to help our brokers remain up-to-date with the frequent insurance company changes in response to COVID-19. The key to success here was communication – keeping the lines open between our staff, brokers, and our customers.

In keeping with a long-standing tradition at Staebler, we launched an information portal to provide our clients with updates from insurance companies and health resources.
We added government resources, FAQs, and blog articles to help our clients quickly find the answers they were looking for.

Our team remained strong and stayed connected with each other and our clients. It was a big challenge for everyone and we have been proud of the way our team adapted to do their best in an ever-changing environment.

It was a unique experience – and so much has changed since then – but the one constant remains: we’re here to help you.