Sample Sidebar Module

This is a sample module published to the sidebar_top position, using the -sidebar module class suffix. There is also a sidebar_bottom position below the menu.

Sample Sidebar Module

This is a sample module published to the sidebar_bottom position, using the -sidebar module class suffix. There is also a sidebar_top position below the search.

Volvo Trucks North America continues to provide customers with exceptional uptime support amid the current COVID-19 situation. As always, Volvo Action Service (VAS) is enabling customers to connect with highly trained uptime experts for 24/7 assistance to quickly manage service, connectivity solutions, schedule repairs and tackle any other issues they experience amid the pandemic to ensure maximized uptime. 

 “With COVID-19, it’s more important than ever for trucks to remain on the road, delivering much-needed goods and supplies,” said Conal Deedy, Director of Customer Productivity Solutions, Volvo Trucks North America. “During this time, we are committed to offering the same all-day and all-night uptime support for our customers despite modified working conditions. Our Volvo Action Service team is made up of real people, all employees of Volvo Trucks, who offer fast solutions for customers so they can focus on delivering food, medicine and other essential materials needed right now, safely and efficiently.”

VAS employees at Volvo Trucks’ Uptime Center in Greensboro, NC, actively prepared for possible work-from-home scenarios well in advance of the COVID-19 crisis, enabling an extremely smooth and fast transition of its skilled employees working remotely without any disruptions to customers and dealers. And since the transition happened so seamlessly, the teams were able to adjust to the new working scenario quickly, keeping the implementation of continuous improvement projects and initiatives going, even under these rapidly evolving circumstances.

Through these initiatives and process changes, Volvo Action Service will continue to decrease on-hold times and increase the overall service level for customers.

Additionally, remote services are especially important now amidst the COVID-19 social distancing mandates. Volvo Trucks’ over-the-air services and Remote Programming capabilities increase uptime as updates can be done in a matter of minutes without having to visit a dealership. Remote Diagnostics, which is standard in every Volvo truck, also helps avoid unexpected downtime by monitoring Volvo engines, I-Shift transmissions and after-treatment systems.

“Over the past few weeks, we have been able to deliver the same best-in-class customer service to our customers and dealers via the Volvo Action Service team, quickly resolving issues and offering support, all while abiding by the restrictions set forth due to the COVID-19 situation. The dedication of the Uptime team to supporting customers during this difficult time is inspiring,” said Deedy.

Volvo Action Service is included at no extra charge for two years with the purchase of every Volvo truck.

Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of dealers with 2,100 service points in more than 130 countries. Volvo trucks are assembled in 14 countries across the globe. In 2019, approximately 131,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Volvo Trucks’s work is based on the core values of quality, safety and environmental care. For further information, please contact Jennifer Edwards, Volvo Trucks, phone 336-392-9396 or email jennifer.edwards@volvo.com.

Current News

How Ontario’s General Trucking Sector can Address Driver Fatigue Among Professional Drivers

Driver fatigue identified as a top health and safety risk for trucking operations in Ontario

Top 10 root causes of driver fatigue among professional truck drivers in Ontario

In February 2020, Ontario’s Ministry of Labour, Training and Skills Development (MLTSD) in partnership with the Infrastructure Health and Safety Association (IHSA) organized a group of industry experts that met for two days to determine the root causes of driver fatigue in Ontario’s trucking sector. As part of their work, they also developed critical controls and specific activities that could be put in place to address driver fatigue in Ontario’s general trucking industry.

The list of the top 10 causes of driver fatigue, as identified by workers, supervisors, and employers in Ontario’s trucking sector is displayed in the infographic on pages 34-35 of Private Motor Carrier. More detailed information on the top causes of driver fatigue among professional truck drivers, is discussed in the accompanying technical paper available at www.ihsa.ca/driverfatigue.

Identifying solutions and controls

After identifying the top 10 causal factors of driver fatigue, the group of subject matter experts, led by Dr. Sujoy Dey of the MLTSD, identified possible solutions and controls for the top ranked risks. During the discussions, similar themes and proposed controls kept emerging that informed five key recommendations:

  • classify truck driving as a skilled trade (Red Seal),
  • review and address critical training gaps in mandatory entry-level training (MELT),
  • mandatory graduated licensing for all truck drivers,
  • greater enforcement of carriers who are non-compliant with the Occupational Health and Safety Act (OHSA) and the Highway Traffic Act, and
  • promote mental health and wellness among professional truck drivers.

These recommendations provide a foundation for the reduction in driver fatigue by focussing on systemic causal factors and not just the symptoms of driver fatigue. The trucking industry should focus immediately on addressing these five key recommendations.

“The group of industry experts shared their experience, made suggestions, and proposed potential controls to address the primary causal factors and identified systemic weaknesses in the industry,” says Michelle Roberts, IHSA Director, Stakeholder & Client Engagement. “IHSA is proud of our work as an advocate for improving professional truck driver training, non-compliant carrier enforcement, and the importance of driver mental health and wellness. This work is a strong first step toward meaningful changes for safer and healthier workplaces for professional truck drivers.”

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