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Sample Sidebar Module

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Member Profile: Purolator Inc.

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Category: Issue 5

Purolator Inc. is a leading integrated freight, package and logistics provider that delivers packages to, from and within Canada, with a corporate history that dates back to 1960.

As Canada’s largest courier and freight network, Purolator is dedicated to ensuring and providing prompt delivery services for customers from coast to coast. It has demonstrated a focus on adopting innovation on new ways to improve customer service within the shipping logistics industry and supported Canadian food banks through its Purolator Tackle Hunger program. tor Carrier had the opportunity to connect with Chris Henry, Director National Fleet at Purolator to learn about the company’s people-first approach and commitment to investing in new vehicle technologies as part of the Purolator’s vision to “Make Canada Stronger”.

Describe the national presence and operationsurolator Inc, including how many facilities,trucks and employees represent the company.Purolator is a leading Canadian courier for reach,distribution centres and fleet size. We have 14,000 employees, more than 6,000 vehicles (including shunters, tractors, trailers and trucks) and about 20 all-electric vehicles including e-bikes, low-speed vehicles and all-electric step vans. Purolator has over 175 facilities and more than 2,000 shipping locations, including Purolator Retail Centres, drop boxes, and authorized shipping agents.

Describe the workplace culture at Purolator. Purolator is focused on a culture that puts people first. We strive to do what’s right for our customers, our employees and all Canadians. Our people go the extra mile for our customers, and we place a strong emphasis on making a positive impact in the communities we serve. We believe this is what sets us apart from the competition.

Is there a major business philosophy permeating the company? Is there a company motto? Purolator’s vision is to “Make Canada Stronger.” We achieve this by working together as one team to drive results. The pandemic showed how impactful our corporate culture can be and how our role of Making Canada Stronger is so critical. We played an important role in delivering health care supplies and PPE, as well as continuing to deliver essential goods to Canadians when they needed our services the most – we are essential.

Let’s talk about the growth of Purolator and how its private fleet has grown as a result. The rise of e-commerce has accelerated the parcel industry and propelled business-to-business and business-to-consumer deliveries. Purolator continues to grow and is making investments to innovate last-mile delivery solutions and enhance its network. Part of Purolator’s annual fleet purchase includes maintenance of business replacement vehicles, as well as expanding our fleet with new vehicles. We have also expanded our vehicles to include e-bikes, low-speed vehicles and all-electric step vans.

Explain how Purolator has been a leader in safety and sustainability. Purolator’s ambition is to be the greenest courier in Canada. With the release of our 2021 Sustainability Report, Purolator adopted a science-based goal to help limit global warming and put us on a path for net-zero emissions by 2050. We are an industry leader in the adoption of alternative fuel and sustainable fleet practices. We tested our first hybrid electric vehicles in 2005 and continue to invest in new transportation solutions and technologies to respond to urban growth in an efficient and sustainable manner. Purolator has also developed urban distribution centres to reduce emissions and deployed electric trucks and final-mile delivery innovations, such as e-bikes, low-speed electric vehicles and all-electric step vans. We will achieve our sustainability goals by electrifying 60 per cent of our last-mile delivery vehicles; continuing to install energy-efficient equipment in our facilities and designing new buildings to meet green standards; and by increasing the use of biofuels and using data analytics to optimize delivery routes.

At the PMTC 2022 Annual Conference, Purolator won a 2022 Vehicle Graphics Design Award for Light Duty Commercial Trucks for the “Delivering with Pride” truck siding design. Can you speak to the importance of initiatives like this within your organization and the larger role community engagement/involvement has at Purolator? Part of our workplace culture is ensuring everyone has a strong sense of belonging in the organization. We are proud of our “Delivering with Pride” truck design that helps us celebrate and honour 2SLGBTQ+ communities as our trucks are travelling throughout the country. Purolator also helps support our communities through our Purolator Tackle Hunger® that supports food banks across Canada. Over the past 20 years, this employee-led initiative has raised about 18 million pounds of food to help those who need it most.

What makes you most proud of your company? Purolator’s success isn’t just about the trucks, warehouses and our technology, it’s about our people and our relationships. Collaborating for business results and results that impact communities globally is a priority for the company. I’m proud of our passion for Making Canada Stronger.

Let’s finish with how Purolator has evolved and what the company’s vision is for the future. Sustainability is a major focus for the company and our stakeholders. Our entire industry must work together to achieve meaningful changes. Many of our customers are focused on environmental sustainability and have made strong commitments related to reducing their greenhouse gas (GHG) emissions. We actively engage them to share progress on our sustainability initiatives and performance toward our goals.